Security professionals

rd_small8Security staff working in NHS healthcare services have a vital role to play in ensuring that hospitals are welcoming and accessible and also a safe environment for patients, service users, visitors and staff. They need to know when and how to defuse potentially difficult situations and be able to react appropriately in an emergency.

Security staff who are expected in emergency situations to physically restrain patients must have undertaken appropriate training on the safe application of physical intervention before they can undertake this role. This applies both to directly employed and to contracted security staff.

Security managers/contractors must also ensure that all staff in their security team:

    • identify and understand challenging behaviour, common triggers and simple prevention strategies
    • understand their own role in preventing challenging behaviour in longer- term care (including legal requirements around physical interventions).
    • understand their own role in the management of challenging behaviour in an emergency (including legal requirements around physical interventions)
    • undertake all necessary training in relation to the safe and appropriate application of physical interventions (where applicable).

Where applicable, organisations providing NHS healthcare services should have in post or have access to a Local Security Management Specialist (LSMS). The LSMS’s role is to ensure the safety and security of those who work within and use the NHS. His or her responsibilities include:

    • ensuring that the organisation has robust and up-to-date policies and procedures for the prevention and management of challenging behaviour
    • advising on physical security measures, to improve the safety of staff (e.g. personal alarms, physical security, CCTV)
    • assistance in ensuring that technology is available to protect lone workers
    • playing an active part in incident reporting, risk assessment and management and advising on appropriate security provisions and technologies to protect staff
    • when an incident necessitates further action, liaising with and assisting the police with their investigations
    • assisting clinical staff where necessary in a post-incident review to identify lessons learnt and implementing appropriate remedial measures.

Further information for security professionals may be found in the sections listed below.

Managing risk
Information sharing
Organisational responsibilities
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