Staff

rd_small7Clinical staff working in NHS healthcare services must ensure that they:

    • follow all relevant policies, advice, guidance and updates to keep safe
    • understand challenging behaviour, how to recognise it, how it relates to clinical conditions, what can cause it, and how to prevent and manage it
    • apply effective personalised care strategies to prevent challenging behaviour
    • maintain compassion, empathy and positive attitudes when delivering care
    • apply effective strategies for the clinical assessment, diagnosis, and management of challenging behaviour
    • report all incidents of challenging behaviour (to the line manager and through the incident reporting system)
    • understand and reduce risks, and implement preventative strategies where reasonably practicable
    • undertake all necessary training to keep safe while providing the highest quality care.

Non-clinical staff have a vital role in providing patient care and may experience clinically related challenging behaviour. Non-clinical staff must also ensure that they:

    • follow all relevant policies, advice, guidance and updates to keep safe
    • report all incidents of challenging behaviour (to the line manager and through the incident reporting system)
    • understand and reduce risks, and implement preventative strategies where reasonably practicable
    • undertake all necessary training to keep safe while providing the highest quality care.

The information and tools on this website are designed to be generic and apply to different audiences. Staff should identify which sections are most relevant to them, depending on their role and related responsibilities. It may be useful for them to look at the sections below for further information.

Understanding challenging behaviour
Managing risk
Medical assessment
Care strategies
Case studies
Training videos
Resources
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